Shipping

How much does shipping cost?

For all USA orders over $50, we offer FREE SHIPPING with a 5-9 business day delivery time.
Orders that do not qualify for free shipping have the following options.

First Class:  $4.95  (2-5 Business Days)
Priority:        $9.95  (1-3 Business Days)

We do not offer international shipping.

Do you offer discreet packaging?

At Olofly, we deeply value your privacy. All our shipments are thoughtfully packaged in plain cardboard boxes to safeguard the confidentiality of your order, without any references to glass pipes or smokeware. Rest assured, our shipping labels are discreet, free from any indication of Olofly branding.

Please be aware that your credit card statement will display “OLOFLY INC” as the transaction identifier. This is something that cannot be altered, and we apologize for any potential inconvenience.

How fast does my order ship?

All orders placed before noon PST ship out the same day, Monday – Friday. 

Orders placed after noon ship the following business day.   

The order tracking link will be sent via email once the carrier processes your order.

What if my item breaks during shipping?

If the item is lost or damaged in transit, then, please contact Route Package Protection service at https://claims.route.com/ for a free replacement or refund.
We encourage everyone purchase Route Package Protection service at checkout to get coverage against package loss, theft, or damage in transit.

If you receive a faulty or defective item, OLOFLY will replace it at no cost. Notify our support team within 48 hours of delivery with an order number and a few photos of the packaging and item(s). We’ll take care of the rest. 

 Please don’t throw anything away until you speak to our specialist; we might need the package back! If you’re asked to ship a package back, we can provide a prepaid return shipping label. Learn more about our return policy using the link below. 

Refund and Returns